After resolving a conflict, what is the primary reason to document actions and follow up?

• A. To assign blame publicly
• B. To delay progress
• C. To create a record of decisions and ensure accountability, and to enable follow-ups
• D. To confuse stakeholders

Answer: (C)

Documenting actions and following up after a conflict creates a clear record of what was decided, who is responsible, and by when. This helps ensure accountability because everyone knows their commitments and there’s a traceable trail if questions arise later. It also makes it possible to monitor progress and verify that the agreed solutions are being carried out. The written record supports transparent communication with stakeholders and serves as a reference for any future issues.

Publicly assigning blame undermines trust and turns the focus to fault-finding. Delaying progress contradicts the purpose of resolving the conflict. Confusing stakeholders happens when there’s no shared, accessible record of decisions and next steps.