What is the step after identifying a pain point in a process improvement?

• A. Map current process
• B. Pilot change
• C. Roll out with training
• D. Measure impact

Answer: (A)

When you spot a pain point, the first move is to map the current process. Building a clear picture of how work flows—from start to finish, who does what, what data moves where, and where delays or errors creep in—lets you see exactly where the pain point sits in the overall sequence. This mapping creates a baseline you can rely on to identify root causes, not just symptoms, and it clarifies how changes will ripple through the system. Without mapping, you risk targeting the wrong step, overlooking upstream or downstream effects, or introducing new problems.

Once the current state is mapped, you can analyze where improvements are possible and design changes accordingly. After that, you’d typically pilot the proposed solution to test its effectiveness, roll it out with training if the pilot is successful, and finally measure the impact to confirm the improvement.